Cancellation and Refund (Direct Online Purchases)
1. To initiate cancellation of a product purchased directly from www.ethoswatches.com, the customer must contact our helpline number at +91-8725016305, +91-8725028895, Mon-Sat, 9am - 7pm, IST or reply on the order confirmation Email received from email@example.com at the time of purchasing the product.
2. An order can only be cancelled or exchanged before it is shipped (Not applicable on EOSS) by www.ethoswatches.com. In this case, upon receiving a cancellation request, www.ethoswatches.com will refund the entire amount of the purchase within 7 business days*. The amount will be refunded to the same account from which the payment was originally received. In case of an exchange, any extra difference to be paid will be borne by the customer. The exchange policy does not apply to accessories bought on www.ethoswatches.com.
3. If a cancellation request is initiated after the product has been shipped by www.ethoswatches.com, then the customer will have to follow the process as mentioned under the exchange and refund policy, where all the terms and conditions specified therein will be applicable.
This exchange and refund policy is applicable only for purchases made directly from www.ethoswatches.com. The policy does not apply to accessories bought on ethoswatches.com. Any exchange or refund has to be initiated and processed as per the policy given below and cannot be made at any of the other Ethos points of sale including Ethos, Ethos Summit or other affiliated stores/ franchisees.
1. An exchange or refund for a product purchased on www.ethoswatches.com must be initiated by the customer within 7 days* of receiving the product. For example, if a customer has received the product on 5th march, at any given time of the day, then the exchange/ refund request must be initiated before midnight of 12th march to be accepted by www.ethoswatches.com.
2. To initiate an exchange or refund, please contact Customer Care at +91-8725016305, +91-8725028895, Mon-Sat, 9am - 7pm, IST or mail us at firstname.lastname@example.org. Once Customer Care has been informed of the intended exchange or refund, the product must be couriered back in the original packaging as was received by the customer, to Ethos Ltd., C/O KDDL Ltd; Plot no. 25/1, Industrial Area Phase 2, Chandigarh-160002, along with the return slip duly filled. The return slip is provided with each product purchased on www.ethoswatches.com or can be downloaded from www.ethoswatches.com/returnslip.pdf.
3. After the Customer Care team confirms the pick-up towards the return, a date will be decided with the customer's consent, to schedule the pickup. The courier team will make two pick-up attempts only. On failing to handover the package within these two attempts, the customer will have to personally get the return package delivered at our courier partner's office.
4. A pick-up can only be arranged within city limits. Customers residing outside city limits will have to personally get the return package delivered at our courier partner's office.
5. The customer must ensure that the return package is placed inside a tamper proof packaging and addressed correctly. The tamper proof packaging will be made available by our courier partner.
6. As specified above, all returns must be shipped via the courier service provided by www.ethoswatches.com through the designated courier partner. In this case, the freight charges will be borne by www.ethoswatches.com.
7. In the circumstance where a customer does not inform www.ethoswatches.com about the intended exchange or refund and/or ships the return via a different courier company, the liability for any loss or damage to the product lies with the customer. In such a case, no refund will be processed for the product by www.ethoswatches.com.
8. The returned product must be in its original condition*. It must be accompanied by proof of purchase and the original warranty card, along with the original packaging of the product including manuals, hang tags, etc. In the absence of any one of these elements, the return will not be honored by www.ethoswatches.com.
*Original condition means that the watch must be in its authentic form as was received by the customer from www.ethoswatches.com, without any scratches, marks or dents on the product. The security tags should be in place as they were at the time of delivery of the product. If the watch has been re- sized, that is, if the bracelet or strap of the watch has been adjusted or altered in any manner to fit the customer's wrist, then www.ethoswatches.com will not be liable to honor any exchange or refund for the product.
9. Once the product is returned to www.ethoswatches.com, our designated service center will inspect the watch for any 'change of movement' with regard to the internal watch parts. This is to check whether the watch casing has been removed and/or the internal mechanical parts have been tampered with. This process usually takes up to 2 business days. The exchange or refund for the product will be initiated by www.ethoswatches.com upon receiving a confirmation from the service center regarding the quality of the watch received.
10. Any amount to be refunded will take minimum 7 business days* from the date that the returned product is inspected and passed by the quality control team at the service center. The amount will be refunded to the same account from which the payment was originally received by www.ethoswatches.com.
11. Any returned product that does not adhere to the quality guidelines administered by the www.ethoswatches.com service center will not be eligible for an exchange or refund and will be sent back to the customer in the same condition as it was received by www.ethoswatches.com, on a To Pay basis.
12. Products purchased during sales and/or special promotions are not eligible for exchange or refund, unless explicitly specified by www.ethoswatches.com during the period of the respective offer/s.
13. Club Echo loyalty points used by a customer to purchase any product that is later exchanged or returned, will not be refunded to the customer's Club Echo account or via any other medium.
14. In case of any dispute, www.ethoswatches.com will only be liable to refund the entire payment received from the customer for the specific purchase, upon receiving the returned product in the original condition*, and not be liable for compensation in any other form.
15. For any queries related to exchange or refund of a product purchased on www.ethoswatches.com, please contact our helpline at +91-8725016305, +91-8725028895, Mon-Sat, 9am - 7pm, IST or drop us a mail at email@example.com.
Request for an exchange or return of the Samsung Gear S2, Smartwatch, Hybrid Smart Watch and Wearables or any other electronic smartwatch will only be considered by www.ethoswatches.com if the original packaging of the product has not been opened and the original seal is intact. In case of a manufacturing defect, only an exchange will be applicable.
www.ethoswatches.com reserves the right to modify and/ or change the terms of this policy without any prior notice.
** Orders will be fulfilled as per availability. There will be no returns and exchange applicable on EOSS orders. Ethos reserves the right to cancel orders without prior intimation.